How to Resolve the OttPlayer Not Working Issue

OttPlayer is a popular media player that lets you stream IPTV playlists in the M3U, M3U8, XML, and XSPF formats. It is common for IPTV players to stop working at times due to various reasons. This also applies to the OttPlayer. The reason for the OttPlayer not working issue will vary for each user. Therefore, you need to try the right troubleshooting methods to resolve it. We have provided all the possible reasons and fixes to resolve the OttPlayer not working issues.

Common Issues on OttPlayer

Couldn’t open the IPTV Player	The IPTV playlist is not loading
Content is not loading in the OttPlayer	OttPlayer keeps buffering
Unable to stream certain content	Black screen issues
Audio and video issues	Unable to update the OttPlayer

Reasons for OttPlayer Not Working

Primary Fixes for OttPlayer Not Working

You need to try the troubleshooting methods mentioned below one by one to resolve the issues with the OttPlayer.

Check the Internet Connection

Since the poor internet connection on your device is the major reason for the OttPlayer not working issue, you have to check the internet network speed. If the network speed is not up to the level, you have to restart your Wi-Fi router to make it better. In addition, make sure that you have an active internet subscription plan. If it has expired already, you need to renew it to get back the service. You can also contact your internet service provider to resolve the issues with your internet connection and access the OttPlayer without any issues.

Input the Correct Login Credentials

Sometimes, you will not be able to login to your IPTV account in the OttPlayer due to the wrong login credentials. There is a chance that you will make some typographical mistakes when you type them manually. To avoid such issues, you need to copy and paste the login details that your service provider sent after the subscription. Now, you can log in to your account without any issues and enjoy streaming the service on your device.

Use a VPN

The IPTV playlist you added with the OttPlayer might contain some geo-restricted content that is not accessible in your region. In this case, you need to rely on a VPN and spoof your location to watch the particular content. A VPN also helps you stay safe online by masking third parties’ IP addresses from your device’s IP address. You can find many VPN services in the market.

Check Your IPTV Subscription Status

Next, you need to check the subscription status of your IPTV service provider. You may not receive any notification about your subscription expiry at times due to some technical reasons. Therefore, you need to manually visit your service provider’s official website and check the subscription status. You need to renew the plan if it has expired already. You can also subscribe to a new package and log in to the OttPlayer to begin streaming the service.

Restart the OttPlayer and Streaming Device

The next method is to restart the OttPlayer and the streaming device. To restart the app, you need to close and open it after a few seconds. Next, follow the respective method to restart your streaming device. If restarting the app and device doesn’t give you the expected results, then try resetting your device to factory settings. Now, all the applications, including OttPlayer, will be removed from your device. Hence, you need to install the OttPlayer again and log in to your account.

Other Troubleshooting Methods for OttPlayer Not Working

If the OttPlayer is not working after trying the above-mentioned fixes, you can continue with the troubleshooting methods here.

Clear the OttPlayer Cache

You need to clear the OttPlayer cache regularly to access it without any issues. Because it will consume a lot of storage on your device. To clear the cache, you need to go to the device settings and select the OttPlayer from the list. Next, select the Clear Cache option to make it. We hope you will be able to use the app without any issues after clearing the cache.

Update the IPTV Player and Streaming Device

The outdated OttPlayer and the streaming device will also create not working issues. So, make sure that you use the latest version of the OttPlayer app. If not, uninstall it and install the latest version from the official app stores on your device. Next, check for updates on your streaming device. If you find any updates, install it and restart the device to use the OttPlayer without any issues.

Verify the OttPlayer Server Status

The OttPlayer service might be taken down sometimes for maintenance and other technical reasons. Therefore, you have to check OttPlayer’s server status using social media pages and third-party websites. Nobody can access the app when the server is down. So, you need to wait till it gets back and then try using the OttPlayer.

Use OttPlayer on Other devices

If the OttPlayer not working problem persists, then you can try using it on other compatible devices. You can install the OttPlayer on all popular streaming devices from the official app stores. If it is working on other devices, then the problem is with the device you used previously. You need to fix it first before using the app again on that particular device.

Get Customer Support

If you are unable to solve the issues with the OttPlayer yourself, then you can get customer support from the app. You can contact its developer via email ([email protected]) provided on the Play Store. You can also use the Contact Us form given on its website to register your issues. You will get a quick response from their support team with the correct solution. You need to follow it correctly to resolve the issues with the OttPlayer.

Until the problem with the OttPlayer is fixed, you can try the other efficient IPTV players like TiviMate IPTV Player, Flix IPTV Player, and IPTVX Player.

FAQ